« Previous
Next »
AORN Journal
Volume 92, Issue 3
, Pages 313-321
, September 2010
Measuring and Improving Ambulatory Surgery Patients' Satisfaction
References
- Americans living longer, enjoying greater health and prosperity, but important disparities remain, says federal report [news release]. Hyattsville, MD: Federal Interagency Forum on Aging-Related Statistics; March 27, 2008;http://www.agingstats.gov/agingstatsdotnet/Main_Site/Data/2008_Documents/Embargoed_PR.pdfAccessed June 2, 2010
- . The emergence of physician-owned specialty hospitals. N Engl J Med. 2005;352(1):78–84
- Chartbook: trends affecting hospitals and health systems. American Hospital Association http://www.aha.org/aha/research-and-trends/chartbook/ch3.htmlAccessed May 11, 2010
- . Perceived quality of care: the influence of the waiting room environment. J Environ Psychol. 2002;22(4):345–360
- . The satisfaction score. Mark Health Serv. 2003;23(3):28–32
- . The influence of nurse-sensitive variables on patient satisfaction. AORN J. 2003;78(5):783–793
- . The effect of nursing care on overall patient satisfaction and its predictive value on return-to-provider behavior: a survey study. Qual Manag Health Care. 2005;14(2):116–120
- . Patient satisfaction in ambulatory surgery. AORN J. 2001;74(4):483–498
- . The ecology of the patient visit: physical attractiveness, waiting times, and perceived quality of care. J Ambul Care Manage. 2008;31(2):128–141
- In: Marberry S editors. Improving Healthcare with Better Building Design. Chicago, IL: Health Administration Press; 2005;
- . Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001;
- HCAHPS Fact Sheet (CAHPS®Hospital Survey) March 2009. Baltimore, MD: Centers for Medicare & Medicaid Services http://www.hcahpsonline.org/files/HCAHPS%20Fact%20Sheet,%20revised1,%203-31-09.pdfAccessed June 2, 2010
- Physician's Office and Outpatient Pulse Report: Patient Perspectives on American Health Care. South Bend, IN: Press Ganey Associates, Inc; 2007;
- About Press Ganey. Press Ganey Associates, Inc. http://www.pressganey.com/cs/about_press_ganeyAccessed May 11, 2010
PII: S0001-2092(10)00660-5
doi: 10.1016/j.aorn.2010.01.017
© 2010 AORN, Inc. Published by Elsevier Inc. All rights reserved.
« Previous
Next »
AORN Journal
Volume 92, Issue 3
, Pages 313-321
, September 2010
