AORN Journal
Volume 84, Issue 2 , Pages 249-259 , August 2006

Using Reflection to Resolve Conflict

  • Barbara A. Hocking, RN

      Affiliations

    • Barbara A. Hocking, RN, BSN, MPA, CNOR, FACHE, is a health care consultant with Barbara Hocking & Associates, Centerville, Mass.

Notes 

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  3. Institute of Medicine  . In:  Kohn LT ,  Corrigan JM ,  Donaldson MS editor. To Err is Human: Building a Safer Health System . Washington, DC: National Academy Press; 2000;
  4. Institute of Medicine  . Crossing the Quality Chasm: A New Health System for the 21st Century . Washington, DC: National Academy Press; 2001;
  5. National Joint Practice Commission  . Guidelines for Establishing Joint or Collaborative Practice in Hospitals . Chicago: National Joint Practice Commission; 1981;
  6. The American Heritage Dictionary of the English Language . fourth ed. Boston: Houghton Mifflin, Co; 2000; Also available at http://education.yahoo.com/reference/dictionary/;_ylt=Al99fVpLBDYRzNKwM1AqbkXak7MF (accessed 6 June 2006)
  7. Horowitz FD . “Child development and the PITS: Simple questions, complex answers, and developmental theory. Person in the street,” . Child Development . January/February 2000;71:1–10
  8. Laschinger HKS , Shamian J , Thomson D . “Impact of Magnet hospital characteristics on nurses' perceptions of trust, burnout, quality of care, and work satisfaction,” . Nursing Economics . 2001;19:209–220 Part 5
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  11. Ebright PR , et al.   “Understanding the complexity of registered nurse work in acute care settings,” . Journal of Nursing Administration . December 2003;33:630–638
  12. Boykin A , Schoenhofer S . “The role of nursing leadership in creating caring environments in health care delivery systems,” . Nursing Administration Quarterly . 2001;25:1–7 Part 3
  13. Skjorshammer M . “Co-operation and conflict in a hospital: Interprofessional differences in perception and management of conflicts,” . Journal of Interprofessional Care . February 2001;15:7–18
  14. Crow G . “Caring and professional practice settings: The impact of technology, change, and efficiency.” . Nursing Administration Quarterly . 2001;25:15–23 Part 3
  15. Schon DA . The Reflective Practitioner: How Professionals Think in Action . New York: Basic Books; 1983;
  16. Benner PE . From Novice to Expert: Excellence and Power in Clinical Nursing Practice . Upper Saddle River, NJ: Prentice Hall; 2001;
  17. Argyris C , Putnam R , Smith DM . Action Science . San Francisco: Jossey-Bass; 1985; Also available at http://www.actiondesign.com/action_science/index.htm (accessed 20 June, 2006)
  18. Mezirow J . Transformative Dimensions of Adult Learning . San Francisco: Jossey-Bass; 1991;

PII: S0001-2092(06)60492-4

doi: 10.1016/S0001-2092(06)60492-4

AORN Journal
Volume 84, Issue 2 , Pages 249-259 , August 2006